policy.
I. Introduction
Purpose of the Policy
The purpose of this policy is to outline guidelines applicable to customers, potential customers, and previous customers.
Statement of Commitment to Quality and Customer Satisfaction
Sirius Repair is genuinely committed to satisfying customers by addressing the repair needs of their devices.
II. Booking and Scheduling
How Customers Can Book Services (most preferred to least in order)
1. Customers can book service here: https://www.sirius-repair.com/
2. walk-in
3. Customers can book service by phone, text, or email
prior to repair, at minimum, customers should provide the following:
1. device type/brand/model
2. description of issue
3. contact number
Cancellation and Rescheduling Procedures
We understand that things happen, and customers may need to reschedule an appointment. Cancellation and rescheduling fees apply depending on which service is booked. If an appointment is booked and canceled while Sirius Repair is en route to pick up your device for repair, a $5 rescheduling fee will be applied if customer reschedules. If Sirius Repair has arrived to pick up your device and customer wishes to cancel or isn’t present with device, a $10 rescheduling fee will be applied if customer reschedules.
Booking Confirmation Process
We aim to confirm appointments within 1-2 hours after booking. We ask that customers reach out to us immediately by phone (309-660-1589) if a booking has not been confirmed within 5 hours.
We reserve the right to decline services that appear outside our scope of work. If a device is deemed beyond repair, repair will not be attempted. Beyond repair includes, but is not limited to: extensive iphone back glass damage, water damage, smashed device, key device components missing, etc.
III. Pricing and Payment
Clear Pricing Structure
We will do our best to ensure customers recieve an estimate before repair is started. some repairs require extensive diagnosis before determining a price.
Accepted Payment Methods
Accepted payment methods are ApplePay, CashApp, VISA, American Express, Discover, JCB (Japan Credit Bureau), and cash. Cash is least preferred.
Payment Terms and Policies
There are absolutely no refunds, under any circumstances. If a repair is performed and a part is deemed defective, sirius repair will address the issue at no cost to the customer. The previously replaced part must be returned in the condition it was in upon replacement. If it is discovered that part was damaged by customer due to negligence or accident, customer must pay full price for repair.
Discounts and Promotions (if applicable)
We offer the following discounts:
1. College students: $15 off repairs anytime. Must show current or upcoming semester as proof, ID is not sufficient.
2. Military: $15 off anytime . Unexpired Military ID is sufficient.
IV. Services Offered
iphone/ipad/tablet screen repair
phone battery replacement
playstation/xbox hdmi port replacement
phone back glass repair
and more!
Detailed Description of phone repair service
Upon accepting any device from customers for service, device will be visually inspected. Any damage outside the scope of repair will be noted.
customers will be asked to
Service Duration and Expectations
service duration can vary depending on the device. We aim to complete repairs same day. if a repair is taking longer than projected duration, customer will be informed via provided contact information provided.
V. Customer Expectations
Expectations for Customer Behavior
We expect customers to treat us with kindness and respect. In the event that a customer is presenting rude behavior, sirius repair will no longer service the customer.
Customer's Responsibilities
By booking with Sirius Repair, the customer:
1. Agrees that they have read, acknowledged, and agree to Sirius Repair’s policy.
2. will comply if their device is turned away if outside the scope of repair.
3. Be patient and allow us to work, perfection takes time
X. Privacy and Data Protection
Handling of Customer Information
Follow the link below to read about how Square keeps you and your information safe.
https://squareup.com/help/us/en/article/3796-privacy-and-security
XII. Business Hours and Contact Information
Operating Hours
Monday→ 6Pm – 10pm
tuesday/Thursday → 1030AM - 7PM
wednesday→ 1030 - 530PM
Friday→ 11AM - 7PM
Saturday→ 11AM - 7PM
Sunday→ 1130AM - 6PM
available on call
The earliest we could potentially start a service is 10am. This is subject to change, depending on personal schedule and urgency of repair.
Response Times for Inquiries
We aim to respond to inquiries within 12 hours.
XIII. Policy Updates
Notification of Policy Changes
Notice on our site will be provided in the event there is a change to our policy. Changes will be outlined.
XV. Conclusion
Reiteration of Commitment to Quality and Customer Satisfaction
Sirius Repair is genuinely committed to satisfying customers by addressing the repair needs of their devices. We value customers and take their opinions seriously.