I. Introduction

Purpose of the Policy

The purpose of this policy is to outline guidelines applicable to customers, potential customers, and previous customers.

Statement of Commitment to Quality and Customer Satisfaction

Sirius Repair is genuinely committed to satisfying customers by addressing the repair needs of their devices.

II. Booking and Scheduling

How Customers Can Book Services (most preferred to least in order)

1.       Customers can book service here: https://www.sirius-repair.com/

2.       Customers can book service by phone, text, or email

Upon booking, customers will be asked for the following:

1.       Name

2.       Phone number to call when repair is complete

3. brief description of issue

4.       Photo of damage if possible

Cancellation and Rescheduling Procedures

We understand that things happen, and customers may need to reschedule an appointment. Cancellation and rescheduling fees apply depending on which service is booked. If an appointment is booked and canceled while Sirius Repair is en route to pick up your device for repair, a $5 rescheduling fee will be applied if customer reschedules. If Sirius Repair has arrived to pick up your device and customer wishes to cancel or isn’t present with device, a $10 rescheduling fee will be applied if customer reschedules.

Booking Confirmation Process

We aim to confirm appointments within 1-2 hours after booking. We ask that customers reach out to us immediately by phone (309-660-1589) if a booking has not been confirmed within 24 hours.

We reserve the right to decline services that seem outside our scope of work. If a device is deemed beyond repair, repair will not be attempted. Beyond repair includes, but is not limited to: broken back glass, water damage, smashed, key device components missing, etc.

III. Pricing and Payment

Clear Pricing Structure

All repairs start at $100. customers will recieve an estimate before repair is started.

Accepted Payment Methods

Accepted payment methods are ApplePay, CashApp, VISA, American Express, Discover, JCB (Japan Credit Bureau), and cash. Cash is the least preferred.

Payment Terms and Policies

There are absolutely no refunds, under any circumstances. If a repair is performed and a part is deemed defective, an additional repair will take place at no cost to the customer. The previously replaced part must be returned in the condition it was in upon replacement. If it is discovered that part was damaged by customer due to negligence or accident, customer must pay full price for screen repair.

Discounts and Promotions (if applicable)

We offer the following discounts:

1.       College students: $20 off repairs anytime. Must show current or upcoming semester as proof, ID is not sufficient.

2.       Military: $15 off anytime . Unexpired Military ID is sufficient.

As of 9 January 2024, we are offering the below promotions:

1.       Refer a friend: The friend automatically receives $10 off service.

IV. Services Offered

Currently, we primarily offer component repair. this includes, but is not limited to: battery replacement, speaker replacement. as more resources become available we will offer: Wifi chip replacement, camera replacement, game console hardware repair, and more!

Detailed Description of phone repair service

Upon accepting phone from customers for service, phone will be visually inspected. Photos of the phone will be taken and saved. Any damage outside the scope of repair will be noted.

Once repair is complete, photos of the phone will be taken again.

Service Duration and Expectations

The provided service duration can vary depending on the phone model. We aim to complete actual repairs within 2 hours. if a repair is taking longer than projected duration, customer will be informed via provided contact information provided.

Repairs will be completed with the following priority:

1.       Appointments: Phone repair will begin or be picked up for repair at scheduled time.

2.       Emergency/Rush repair: Phone will be prioritized over any phone that is not actively being repaired. There will be an additional fee of $40 for emergency/ rush repair. Keep in mind that this service is only available if parts are available.

3.       First come, first served: If no appointments are scheduled, phones will be repaired on a first come, first served basis.

V. Customer Expectations

Expectations for Customer Behavior

We expect customers to treat us with kindness and respect. In the event that a customer is presenting rude behavior, the customer will no longer be able to book with Sirius Repair.

Customer's Responsibilities

By booking with Sirius Repair, the customer:

1.       Agrees that they have read, acknowledged, and agree to Sirius Repair’s policy.

2.     Will not bring any phone that is outside our scope of repair and will comply if their device is turned away if outside the scope of repair.   

3.       Be patient and allow us to work, perfection takes time

X. Privacy and Data Protection

Handling of Customer Information

Follow the link below to read about how Square  keeps you and your information safe.

https://squareup.com/help/us/en/article/3796-privacy-and-security

Photos of devices will be kept for as long as Sirius Repair sees fit.

XII. Business Hours and Contact Information

Operating Hours

Monday-Saturday -> 7am – 9pm

The earliest we could potentially start a service is 8am. The absolute latest we could potentially start a service is 9pm. This is subject to change, depending on personal schedule and urgency of repair.

Response Times for Inquiries

We aim to respond to inquiries within 24 hours.

XIII. Policy Updates

Notification of Policy Changes

Notice on our site will be provided in the event there is a change to our policy. Changes will be outlined.

 XV. Conclusion

Reiteration of Commitment to Quality and Customer Satisfaction

Sirius Repair is genuinely committed to satisfying customers by addressing the repair needs of their devices. We value customers and take their opinions seriously.